Contact Center
In today's competitive environment, businesses are under increasing pressure to maximize the cost-effectiveness of their customer management operations. Faced with this challenge, many of the world's leading corporations have boosted cost-efficiency by choosing outsourcing solutions.
Mainward CCS offers a flexible solution, tailored to fit particular needs. We provide diverse services, such as sales campaigns, loyalty projects, order taking, complaints management, collection management, and help desks, among others. Each of them relies on technological and human support, as well as on the highest standards on quality and assistance
Sales Campaigns
Service mainly focused on companies which are carrying out promotion campaigns in the mass media. Your company will rely on a platform of agents to assist a high volume of incoming calls simultaneously, and to meet the diverse demands of the company in a short period of time.
Telemarketing
Outbound services consisting in making high volume of outgoing calls in order to offer different products and services; thus, covering the whole data base provided by our clients with all the technological tools for a diligent and efficient answer.
- Data base updating or improving
- Scheduling of visits
- Order taking
- Telesales
- Customer satisfaction surveys, market and opinion researches
Customer Care
For companies requiring a personalized customer service to clients, through toll free numbers, e-mail and/or chat. It involves the reception of incoming calls or inbound service, made by clients to an assistance platform and to a specific service.
- General Information
- Complaints Handling
- Order taking
- Operators Desk
Help Desk
Remote assistance service for the user having technical problems with a certain system equipment or functionality.
- Technical Help Desk (technical support by phone)
- Help Desks to Guide and Support the Navigation through the Web
- ISP Customers Help Desk
Collection Management
This is a support service to the money collection from our customers, and it is generally carried out through outbound calls to customers from the data base of your company. In some cases, we take calls made by customers to inquire about current accounts, pending bills, etc.
With the Collection Management service, your company will be able to improve money collection wit lower contact costs through a personalized assistance.
- Preventive Collection
- Collection Notices
- Telecollection
At Mainward we offer an unmatched range of offshore customer management options. This means that our clients can choose a solution that exactly meets their needs, rather than one dictated by limited choice.