Process
Mainward´s Offshore Outsourcing Program has 3 phases
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Program definition:
Client collects imformation from us through various means (including RFI/RFP) and decides on the pilot. -
Program Design & Transition:
In this phase Mainward undertakes the pilot, and understands the actual efforts involved in the work, which is being outsourced. Simultaneously we provide clients with a view on the efforts, time and quality.
This increases the comfort level of the client. Discussions with client help to select an appropriate model, create environment, provide training, and roll up for ongoing production phase. -
Production Phase:
Full-fledged production as per client´s instruction set. Client is made aware of daily, weekly and monthly metrics, which cover work completed, defects, and savings.
Mainward´s Offshore Methodology
Methodology is a key factor to ensure that every customer's request and requirement is fulfilled effectively and efficiently.
Mainward's customer satisfaction politics are aimed at a perfect fit into the customer's unique workflow and a seamless integration of the mutual business processes. We use a refined methodology of meeting and surpassing customers' requirements and expectations for quality and efficiency.
We understand that a team approach is essential in delivering a product that meets and exceeds your expectations. We focuse on supporting our clients' profitability by providing integrated outsourced services ranging from customer contact to back office operations.
We believe in a complete understanding of client requirements, and delivering superior performance via a process-driven approach and complete suite of outsourced services.
Communication
It is possible to co-work successfully on a project only if effective communication between the customer and the development company is ensured.
At Mainward we focus on two central project communication issues
- Language proficiency
- Organized task statement/reporting
Quality is an essential component of every training program and a very important yardstick in assessing individual and team performance.